You can count on Poly to have your back – day and night. Get advance hardware replacement wherever you need it, with prepaid next-day shipping for minimal downtime. And with increased access to premium software, optimizing your collaboration is easy. Unlock your full potential. Poly solutions are rock solid, but should an incident occur, we are there for you at all times, day or night. Poly offers advance hardware service in the event of hardware component failure.If a replacement part is required to correct a problem, it will be dispatched at Poly's expense the next business day before you return the defective part. Extended coverage With the Poly+ extended service agreement, you can be confident that your system will be supported and up and running without unexpected costs. Reliable support You'll have access to HP Inc.'s support team to help you with any issues you may encounter and provide quick, effective solutions to keep your system running smoothly.