In today's business world, the availability of your systems is a critical factor in your success. A prolonged power outage can lead to a loss of productivity and an economic loss of several hundred thousand euros. APC's on-site repair services are specifically designed to get your systems back up and running within a timeframe tailored to your business needs. The service technicians have been specially trained to locate problems in the shortest possible time and resolve them with minimal downtime.

• Comprehensive escalation and troubleshooting processes
• In order to eliminate power outages as quickly as possible and to avoid errors that have occurred in the future, APC follows a clearly structured escalation sequence from root cause analysis to resolution.
• Corrective Maintenance
• APC preventive maintenance provides proactive and planned fixes discovered during escalation and remediation analysis.
• Free firmware upgrades
• The system maintenance includes updating the software revision. There are no hidden costs with APC. All preventive maintenance includes free software updates.
• Functional test
• During each preventive maintenance, the certified service technician carries out various tests to ensure that your systems are working properly in all operating modes. In this way, problems are identified early - before they can have a negative impact.
• Logistics coordination
• APC coordinates the logistics for your installation. This includes, for example, the delivery and installation of the hardware and the appointment with the installation technicians. This ensures smooth installation processes from start to finish of the project.
• On-site troubleshooting
• During the service appointment, APC-certified service technicians will diagnose all errors directly and resolve them quickly and efficiently based on their years of industry experience.
• System cleanup
• Cleaning your systems from dust and dirt that accumulates during normal operation greatly extends the life expectancy of your hardware.
• Written reports
• You will receive written reports from APC project managers so you are informed about the progress of your project.