When it comes to maintaining and operating your mission-critical infrastructure, your most important concern is that it operates at maximum efficiency and optimal performance. A service plan from Schneider Electric Critical Power and Cooling Services tailored to your unique business needs is the answer.

• Comprehensive escalation and troubleshooting processes
• In order to eliminate power outages as quickly as possible and to avoid errors that have occurred in the future, APC follows a clearly structured escalation sequence from root cause analysis to resolution.
• Corrective Maintenance
• APC preventive maintenance provides proactive and planned fixes discovered during escalation and remediation analysis.
• Free firmware upgrades
• The system maintenance includes updating the software revision. There are no hidden costs with APC. All preventive maintenance includes free software updates.
• Functional test
• During each preventative maintenance, the certified service technician carries out various tests to ensure that your equipment is working properly in all operating modes. In this way, problems are identified early - before they can have a negative impact.
• Logistics coordination
• APC coordinates the logistics for your installation. This includes, for example, the delivery and installation of the hardware and arranging appointments with the installation technicians. This ensures smooth installation processes from start to finish of the project.
• On-site troubleshooting
• During the service appointment, APC-certified service technicians will diagnose any errors directly and resolve them quickly and efficiently based on their years of industry experience.
• Proactive monitoring
• Using customer-specific and general trend analysis, our remote monitoring service staff can identify potential threats to the technical infrastructure before serious problems occur.
• System cleanup
• Cleaning your systems from dust and dirt that accumulates during normal operation greatly extends the life expectancy of your hardware.
• Written reports
• You will receive written reports from APC project managers so you are informed about the progress of your project.