HP Hardware Support Offsite Return Service offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment. HP offers service levels with flexible shipment options to the HP designated repair center, as detailed below. Some service levels are also available with optional service features such as accidental damage protection or defective media retention.

- Remote problem diagnosis and telephone support
- Offsite support and materials
- Return shipment
- Shipment to the HP designated repair center
- Flexible shipment options.
- Reliable, lower-cost alternative to onsite support for products in non-critical business or home environments.
- High-quality support.
- Simplified operations from fully utilizing management software • Flexible resourcing through access to skills on demand that can help with peak workload and project requirements.

Enjoy door-to-door service
Send your hardware to the HP designated repair center, deliver it in person or arrange for pickup—choose the service with the shipment option that works best for you.

Reduce your costs
For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.

Get high-quality support
HP’s expert technicians have the tools and resources to repair your equipment properly.

Protect against accidents
Accidents happen. In the event that peril finds your PC, don't worry - accidental damage protection covers spills, drops, falls and more.